Terms of Service.

Last updated: 21 October 2026 · Provided in English

These Terms of Service ("Terms") govern your use of the Orbitrio website, applications, AI-assisted tools, document features, credit-based services and migration-professional workspace operated by Orbitrio Pty Ltd ("Orbitrio", "we", "us", "our"). By creating an account, purchasing a service or using Orbitrio, you agree to these Terms and acknowledge our Privacy Policy. Certain professional workspaces or other features may have additional terms presented separately.

1. What Orbitrio provides

Orbitrio is a technology platform, not the Australian Government and not itself a registered migration agent or law practice. It provides software that helps users explore information about Australian migration pathways, organise documents and application-related details, perform automated assessments and checks, and work with information and reports. Orbitrio can also connect users to independent, appropriately authorised migration professionals.

For migration professionals and practices, Orbitrio offers practice-management tools, case workspaces, document and workflow features and opportunities to receive leads or connect with prospective clients. The relationship between a user and an independent migration professional is separate from the relationship between the user and Orbitrio, unless specifically stated otherwise.

2. Important limits of AI and migration information

Orbitrio uses AI as an information and administrative copilot. AI-generated eligibility indicators, points calculations, pathway suggestions, document checks, draft forms, reports and explanations may be inaccurate, incomplete or out of date. Government migration requirements change, and your outcome will depend on your complete circumstances and decisions of the appropriate authorities.

In Australia, providing immigration assistance is regulated. AI does not create an exception to those rules. Some individualised activities may constitute regulated immigration assistance depending on what the service actually does. Orbitrio must operate regulated features only within applicable legal boundaries. A description of an AI feature as guidance or a copilot does not itself make otherwise regulated activity lawful.

If you engage an independent registered migration agent, legal practitioner or other authorised professional, that professional remains responsible for advice and services they agree to provide, including any legally required human judgment, professional review and lodgement work. You remain free to use another provider or, where permitted, manage your own application.

3. Who may use Orbitrio

You must be at least 18 years old to create a consumer account and have legal capacity to accept these Terms. If you provide information about family members or other people, you must have the required authority and permissions. Professional users must be authorised to act for their practice and follow relevant privacy, confidentiality and professional obligations.

4. Accounts and responsibilities

Provide accurate registration information, keep access credentials secure and inform us promptly about suspected unauthorised access. Do not share accounts in ways that bypass access restrictions or compromise another user's information. You are responsible for checking the accuracy and completeness of the facts and documents you submit and reviewing outputs before relying on them.

We may make a free assessment available or create an account when an assessment is submitted or an authorised migration professional invites you. Some functionality requires payment or sufficient credits.

5. Plans, automatic renewal and cancellation

Orbitrio offers monthly and annual subscriptions. Subscriptions provide credits at a more favourable price per credit than standalone credit purchases. The applicable currency, price, number of credits, available benefits, taxes and payment terms are shown on our pricing page or at checkout.

Subscriptions renew automatically at the end of each monthly or annual billing period unless cancelled before renewal. By subscribing, you authorise the applicable recurring charges to your selected payment method. We disclose the automatic renewal terms before purchase.

You can cancel through available account billing controls or contact support if self-service is unavailable. Cancellation stops future renewals. You retain paid subscription benefits until the end of the already-paid billing period. We do not provide prorated refunds solely because you cancel early, subject always to consumer rights and remedies that cannot be excluded by law. Deleting your account during a paid period does not create a separate right to a prorated refund.

6. One credit system and a single expiry rule

Orbitrio operates one unified credit balance, regardless of how credits were obtained:

• Credits are added when you buy an initial subscription, when an eligible subscription renewal is successfully processed, or when you purchase a standalone top-up.
• Every credit batch expires 12 months after the date that batch is added to your account. Later purchases or renewals do not extend the expiry of earlier batches.
• Subscription credits and top-up credits follow exactly the same expiry rule. Unused credits carry forward until their individual 12-month expiry dates; they do not expire merely because a billing month or subscription ends.
• You may purchase and use credits without an active subscription, and all features that are priced in credits remain available to you when you have enough valid credits, subject to normal availability and lawful use requirements.
• We show credit balances and usage through the account or service interface. The credit cost of a feature will be displayed or otherwise explained before it is charged, where reasonably practicable.

Credits are a contractual right to use eligible Orbitrio services, not cash, a deposit or a transferable financial instrument. They cannot be exchanged for money or transferred to another person unless Orbitrio expressly permits it or applicable law requires a remedy. Expired credits cannot be used. Purchases and expiry remain subject to any mandatory consumer rights.

7. Subscription price changes

Orbitrio may update subscription prices. For increases affecting an existing customer's monthly or annual renewal, we will provide at least 30 days' advance notice by email before the higher price takes effect. A new price will not change a billing period already paid for. You may cancel before the increased price applies. Other changes to products or credit prices will be disclosed before the relevant new purchase and handled in accordance with applicable law.

8. Failed payments, grace period and suspension

If an automatic subscription renewal charge fails, the following process applies:

1. Days 0 to 7: Grace period. For seven calendar days after the failed renewal, you keep access to subscription benefits while we notify you and may retry payment. If the payment succeeds during this grace period, the original billing and renewal dates remain unchanged.
2. Following 30 calendar days: Suspension. If payment is still unsuccessful after the seven-day grace period, we suspend subscription-only benefits for up to 30 additional calendar days. We may continue contacting you and retrying the outstanding charge, subject to applicable law and your cancellation rights. During suspension, you may still use or buy valid credits without a subscription.
3. Reactivation during suspension. If the required payment succeeds while suspended, paid features are restored, and the new monthly or annual billing period starts on the successful payment date. Future renewals follow this new date. You are not charged separately for the suspended period.
4. End of suspension. If payment has not succeeded by the end of the 30-day suspension period, we automatically cancel the subscription. This occurs approximately 37 calendar days after the original failed renewal. You may continue using the account and any valid credits according to these Terms.

You may cancel a subscription during grace or suspension to stop future renewals. Cancellation does not erase an amount already lawfully due, but we will not treat cancellation as authority to begin additional renewal periods.

9. Account activity, inactivity and data retention

Your Orbitrio account remains available while you have an active subscription or usable, unexpired credits, unless you expressly request deletion or access is lawfully restricted. During a failed-payment grace period or temporary billing suspension, our payment-recovery process does not by itself cause your saved case information to be deleted.

When you have neither an active subscription nor any usable, unexpired credits, an eight-month retention period begins. We preserve your saved case material during that period so you can return. Renewing or buying valid credits restores an active entitlement and ends the current inactivity period. If eight consecutive months pass without an active subscription or valid credits, we initiate automatic account deactivation and data deletion in accordance with our Privacy Policy. Where possible, we aim to provide advance notice before automatic deletion.

For the complete handling of personal information, provider logs, backups and legal exceptions, see our Privacy Policy.

10. Voluntary account deletion and unused credits

You may request deletion through the available account controls or by contacting us. After verifying your request, we deactivate account access immediately and begin removal of personal case information from our active systems within 30 calendar days. Routine backups expire within a further 90 calendar days after active-system deletion, subject to lawful retention obligations and independent providers' records described in the Privacy Policy.

Deleting an Orbitrio account does not automatically cancel or remove a separate engagement with an independent migration professional, who may retain records required for professional or legal reasons.

11. Refunds and statutory consumer rights

We generally do not provide change-of-mind refunds for unused credits or unused subscription time, including after voluntary account deletion. We do not offer prorated refunds for ordinary subscription cancellation. These are voluntary commercial policies only and do not exclude, limit or replace consumer guarantees, remedies or other rights under the Australian Consumer Law or any other mandatory applicable law. If Orbitrio fails to meet a statutory consumer guarantee or another non-excludable obligation, you may be entitled to a remedy regardless of these rules. Contact support@xponix.ai about billing or service concerns.

12. Your documents, content and permission to process them

You retain any ownership or other rights you already hold in your documents, case information, images, prompts and other submissions. You permit Orbitrio and its contracted service providers to host, use, extract, transform and disclose that material only as reasonably needed to deliver the features you request, maintain security, provide authorised case sharing and meet lawful obligations, as described in the Privacy Policy. This permission does not transfer ownership of your original material.

You must not upload forged or unlawful documents, content you have no right to share, or another person's private information without necessary authority. You are responsible for checking information and outputs before sending them to an official authority or professional.

13. AI confidentiality, regional processing and reliability

Orbitrio does not train its own AI models on customers' private case content and selects commercial AI products with non-training contractual arrangements. We do not authorise these AI providers to train their models on customers' private case material. Our Privacy Policy explains how identifiable data is minimised, when identifiers are necessary and how identifiable AI processing is hosted in Australian cloud regions. We do not promise every personal identifier is removed before an AI task, because document matching and inconsistency checks may need those details.

Outputs may contain errors, omissions or similarities to other generated material. Their use is subject to applicable law, third-party rights and any restrictions shown for a particular feature. Orbitrio does not own your original documents merely because you upload them.

14. Independent migration professionals and marketplace services

Orbitrio may help you discover and connect with a migration professional. We identify the professional or practice and explain the information to be shared before you authorise a case connection. The professional or practice is independently responsible for any engagement agreement, professional advice, visa-application preparation or lodgement, fees charged for its services, confidentiality and regulatory obligations. Orbitrio is not automatically a party to that independent professional engagement and does not guarantee a professional's advice or an application outcome.

Professional workspace customers must maintain appropriate access controls, professional credentials and any required client consent for use of AI tools, including written consent where legally required. Business or practice customers may need to accept a separate professional services or data-processing agreement that addresses additional permissions, case-export procedures and service levels.

15. Acceptable use

You must not use Orbitrio to impersonate people, submit fraudulent evidence, knowingly misstate material facts, access another user's information without authority, evade security controls, distribute malicious code, disrupt service operation, unlawfully harvest platform data or violate applicable law or other people's privacy.

We may take reasonable action to investigate misuse, protect users, address non-payment or comply with law, including limiting or suspending access. We provide notice and an opportunity to resolve problems where appropriate and practicable, except where immediate action is reasonably necessary for security or lawful compliance.

16. Service availability and changes

We work to provide reliable access, but cannot guarantee the platform or an external service will be uninterrupted or error-free. We may improve, replace, suspend or discontinue features where reasonably necessary, including changes driven by government requirements, security or suppliers. We provide appropriate notice and any refund or other remedy required by law if a material change affects a paid service.

Links to official government sites, professional practices and third-party services are provided for convenience. Their content, professional work and separate privacy policies remain their responsibility.

17. Intellectual property

Orbitrio and its licensors retain rights to our software, product design, branding, templates and proprietary materials. While you comply with these Terms, you receive a limited, non-exclusive, non-transferable permission to access the service for its intended purposes. You may not copy, reverse engineer, distribute or exploit protected Orbitrio materials except where expressly allowed or permitted by law. Your original documents and content remain yours or their lawful owner's.

18. Responsibility and mandatory protections

We provide the service with due care and take reasonable measures to maintain it, but automated migration analysis is not a guarantee of a legal or government outcome. To the extent permitted by law, Orbitrio is not responsible for a government decision or for professional services supplied independently by someone else. We do not exclude or restrict liability or consumer remedies where doing so would be unlawful, including in relation to our own conduct and mandatory consumer guarantees.

A separate professional or enterprise agreement may include additional service levels, responsibilities and lawful liability provisions. Those terms must not diminish rights that cannot be excluded.

19. Complaints and disputes

For account, billing, service or privacy complaints, email support@xponix.ai and describe the issue. Please do not send sensitive identity documents through ordinary email unless we supply a secure method. We aim to acknowledge complaints within three business days and provide a substantive response within 30 calendar days unless a shorter deadline applies.

These Terms are governed by the laws of Victoria, Australia, subject to mandatory consumer protections and any rights or jurisdictions that cannot lawfully be excluded. Nothing in these Terms removes your right to use a statutory complaint mechanism or seek a remedy available under applicable law.

20. Changes and contact

We may revise these Terms to reflect changes in the service, law, security or business practices. We will give appropriate notice of material changes and obtain agreement when required. Any subscription price increase is subject to the separate 30-day advance-notice commitment in section 7.